At we take the protection of your personal data seriously. This privacy statement explains which data we collect, why we collect it, how long we keep it and which rights you have. We process your data in accordance with the EU General Data Protection Regulation (GDPR).

1. Data controller

[company address] Chamber of Commerce number: [Chamber of Commerce number] E-mail: info@moneylaine.nl

2. Which data do we collect?

Depending on what you do with us, we process:

Account data: name, e-mail address, password (stored hashed).
Order data: billing and shipping address, phone number, order history.
Payment data: payment method and confirmation. We do not receive full bank account or credit card numbers; payments go through our payment provider.
Communication: e-mails and messages you send us.
Technical data: IP address (stored hashed), browser type, pages visited and cookie preferences, insofar as you have given consent.

3. Why do we use this data?

To fulfil your order (shipping, invoicing, customer service).
To manage your account and order history.
To meet legal obligations, such as the tax-administration retention requirement.
To improve our webshop based on anonymised statistics.
To send service e-mails about your order. Marketing e-mails only if you have explicitly consented.

4. Retention periods

We do not keep your data longer than necessary:

Orders and invoices: 7 years (statutory retention).
Inactive accounts: a maximum of 2 years after your last login, after which we contact you before deletion.
Unverified accounts: deleted after roughly 2 weeks if the e-mail is not confirmed.
Cookie preferences: 12 months, after which we ask again.

5. Sharing with third parties

We share your data only with parties needed to perform our service, such as:

Our payment provider for handling the payment.
The carrier for delivering your parcel.
Our bookkeeper and the tax authority for statutory administration.

We have processing agreements with all of these parties. We never sell your data.

6. Cookies

We only use functional cookies needed to make the site work (such as your shopping cart and language preference) unless you consent via the cookie banner to analytics or marketing cookies. You can change your preferences at any time via the settings at the bottom of the page.

7. Your rights

Under the GDPR you have the right to:

inspect which data we hold about you;
have incorrect data corrected;
have your data deleted ("right to be forgotten");
receive a copy of your data in a common format;
object to processing or withdraw your consent.

Logged in? You can handle much of this directly under My account › Privacy and data. For other requests, e-mail us at info@moneylaine.nl. We respond within 30 days.

Have a complaint? You can also file it with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.

8. Security

We take appropriate technical and organisational measures to protect your data, including encryption of sensitive fields in our database, secure connections (HTTPS) and authorised access to personal data.

9. Changes

We may amend this privacy statement when necessary, for example because of changes in legislation or new services. The most current version is always available on this page.

Privacyverklaring

Cookie-instellingen